LOLA has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy LOLA essentials with pre-tax dollars, resulting in net savings of 30-4
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
The key here is to make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window.
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Please check your spam folder, as sometimes emails from [email protected] may be automatically filtered as spam by some email service providers. If you still can’t find it, please email [email protected] and let them know the email addres
No, unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical
Apologies for the discrepancy. Please email [email protected] and we'll review the charges and get back to you with more details to resolve the matter.
Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.
We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 20
Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement. For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime a
Flex does not currently support subscriptions, so you are unable to attach your HSA/FSA card directly to your subscription, regardless if your subscription(s) contains eligible products. If you have a subscription(s) that contains eligible products,
The following one-time purchase LOLA products are eligible:. The following LOLA products are ineligible:. If you’re interested in using your HSA/FSA spending on a subscription, read more here!
Recent federal legislation reclassified period products as "medical expenses,” so you can certainly submit your LOLA receipts to your flexible spending account provider.
The Organic Postpartum Pads, Organic Postpartum Underwear, and Hot & Cold Perineal Gel Pads are FSA/HSA eligible. To see all of our FSA/HSA eligible, please click here. The Stretch Mark Prevention Cream is not FSA/HSA eligible.
If you have a mix of eligible and ineligible products in your cart, Flex makes this very easy!. When you select the Flex payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the
Yes! If you would like to redeem your HSA/FSA funds for a purchase on Lola’s website and you don’t have an HSA/FSA card, you can choose Flex and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will re