Payment and Privacy

Articles

Can I pay with PayPal?

Yes, we accept PayPal in addition to Visa, MasterCard, American Express, and Discover.

Can I return my order for a refund?

We love our products and we think you will too, but we understand that relationships don't always work out. However, given the intimate nature of our products, we cannot accept returns. Please feel free to share unused products with a friend or donat

When is my credit card charged?

We charge your card the day your subscription renews and your order processes. We will always send you a reminder email 2 days before your order is set to renew, in case you want to adjust your order or change your next renewal date before your payme

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. For international credit cards, simply add the international billing address you'd like to use to your profile and a US address for shipping. We don't ship internationally... yet!

Is my account secure?

We know that you care about how your information is used and shared, and we take your privacy seriously. Therefore, we have therefore designed our services and data collection methodology to keep consumer privacy in mind. Check out our privacy policy

Can you charge my card if it's expired?

Credit card networks often automatically send updated card information to our vaulting service when a card number or expiration date linked to an authorized payment account changes. For example, if the card linked to your LOLA account was recently re

Can I return my Walmart.com order?

While we don’t accept returns for orders placed on Walmart.com, we recommend that you reach out directly to the Walmart team through their Customer Help Center.That said, if you have any questions or feedback about LOLA products, we’d love to hear fr

How do I redeem my LOLA gift card?

To redeem your LOLA gift card, first add a product to your cart and click on the cart icon (upper right hand corner) and select 'Checkout'. From there, you'll see the option to apply a gift card or discount code (right below your products). Copy the

Can I use my LOLA discount code in stores?

LOLA discount codes are only valid for orders placed on mylola.com. Unfortunately, our discount codes cannot be applied at our retail partners (online or in-store).

Can I return my Amazon order?

While we don’t accept returns for orders placed on Amazon, we recommend that you reach out directly to the Amazon team through their Customer Help Center. That said, if you have any questions or feedback about LOLA products, we’d love to hear from yo