LOLA

Apologies for the discrepancy. Please email support@withflex.com and we&apos;ll review the charges and get back to you with more details to resolve the matter.

Apologies for the discrepancy. Please email support@withflex.com and we'll review the charges and get back to you with more details to resolve the matter.

My purchase receipt from LOLA has a different number than what my FSA was charged. How can we resolve it?

Payment and Privacy

HSA/FSA & Flex

How does my LOLA subscription work?

If I sign up for a subscription, will it renew automatically?

How frequently will my LOLA subscription come?

Can I place a one time order?

How do I reset my password?

Where can I buy LOLA products?

Can I try a sample of LOLA products?

What's your phone number?

How do LOLA prepay options work?

I have a question about my Walmart order.

I have a question about my Amazon order.

Why did I receive a LOLA email when I've unsubscribed?

Getting Started

How do I log in to my LOLA account?

How do I cancel my subscription?

How do I reactivate my LOLA subscription?

Can I cancel my order that’s processing or in transit?

Will I be charged for canceling my subscription?

How do I edit my tampon/ pads custom absorbency mix?

How do I swap period products?

How do I update my billing information?

How do I update my shipping address?

How do I change my delivery frequency/ payment program?

How do I pause my subscription(s) for 9 months for pregnancy/ postpartum?

How do I add a payment method, update a payment method, or remove a payment method?

How do I Reschedule, Skip, or Get my Subscription Sent Now?

How can I change my account email address?

How do I unsubscribe from marketing emails?

Can I apply a LOLA gift card to my existing subscription?

How do I use a LOLA discount code?

How do I skip my subscription and donate to LOLA’s donation partner?

Did my subscription plan change?

Did the price of my tampons change?

What's different about my tampon customization?

Is my customer portal changing?

Tampons

Did the price of my pads change?

What's different about my pad customization?

Has titanium dioxide been removed from the pads?

Pads

Subscription Plan Changes

Subscription Management

How long does shipping take?

How can I track my order?

My tracking information says my order was delivered but I can’t find it. What do I do?

Where do you ship?

How much does shipping cost?

Can I get my order shipped overnight?

Which carriers do you use to ship LOLA orders?

My order arrived damaged, was returned to you, or arrived and is wrong! What should I do?

Do you ship to APO or FPO addresses?

I forgot to update my address before my order shipped. What can I do?

What does my "Delivery Exception" mean?

I just got a request to leave a review, but my order is still in transit!

I pre-ordered a LOLA product. When will it ship?

Shipping

Where are LOLA period products made?

Are LOLA products considered biodegradable?

Are my LOLA period products taxed?

Is LOLA's packaging recyclable?

Are LOLA products tested on animals?

Can I compost LOLA products?

Do LOLA products contain genetically modified organisms (GMOs)?

General Period Product Questions

What are the ingredients in LOLA pads?

What are the ingredients in LOLA liners?

How do I use a pad?

How do I use a liner?

What types of pads does LOLA offer on mylola.com?

Why are your pads called Regular and Heavy?

What absorbency levels do LOLA liners offer?

How long are LOLA liners?

Does LOLA offer thong liners?

How often should I change my pad?

Can LOLA pads be used for incontinence?

Did your pads with wings change?

Do LOLA pads contain heavy metals?

What testing will LOLA conduct going forward?

What makes LOLA pads and liners different from non-organic pads?

What is LOLA’s stance on period care safety?

What are LOLA’s test results?

Pads & Liners Safety & Testing

Pads and Liners

What ingredients are LOLA tampons made with?

What absorbency levels do LOLA tampons offer?

How do I use a compact applicator tampon?

How do I use a cardboard applicator tampon?

How do I use a non-applicator tampon?

How often should I change my tampon?

What is Toxic Shock Syndrome (TSS)?

Are LOLA tampons recyclable?

Can I flush LOLA tampons?

How do I dispose of a cardboard applicator?

How are your tampons constructed?

Did your light tampon change?

Do LOLA tampons contain heavy metals?

What makes LOLA tampons different from non-organic tampons?

What are the ingredients in LOLA tampons?

What should I consider if I want to keep using tampons, whether they are LOLA’s or not?

Tampon Safety and Testing

What are the dimensions of LOLA's Menstrual Cup?

Can I wear a menstrual cup with an IUD?

How do I store my menstrual cup?

How do I clean my menstrual cup?

How long can I wear my menstrual cup?

How do I insert and remove my menstrual cup?

My cup is stuck — how do I remove it?

Menstrual Cup

Is LOLA’s heating patch all-natural? Is it scented?

How do I use LOLA's essential oil blend?

How do I use the heating patch?

Is LOLA's essential oil blend organic?

How does the heating patch work? Can I only use it for period cramps?

How will I know if my heating patch is working?

How long can I wear my heating patch? Can I wear it while I sleep?

Can I wear multiple heating patches at once?

Can I reuse my heating patch?

Can I wear the heating patch while pregnant or nursing?

Can I wear the heating patch with my own heating pad?

How old should I be to use the heating patch?

I have a menstrual disorder. Will LOLA’s heating patch work for me?

Cramp Care

Can I pick the products that come in my First Period Kit?

What age is LOLA’s First Period Kit best suited for?

Can I buy LOLA’s First Period Kit even if I’ve already had my first period?

How do I access LOLA’s e-book about first periods?

First Period Kit

How do I choose the right size in LOLA's period underwear?

What if my period underwear doesn't fit?

How much blood does LOLA’s period underwear absorb?

How does LOLA’s period underwear work?

Where is LOLA’s period underwear manufactured?

What is LOLA’s Period Underwear made of?

How should I wash LOLA’s period underwear?

Period Underwear

Period

Why did LOLA launch sexual health products?

Are LOLA's sex products hypoallergenic?

Are LOLA's sex products gynecologist-approved?

Are LOLA's sex products safe for my child?

Are LOLA's sex products vegan?

General Sex Product Questions

How do I use a condom?

What ingredients are LOLA's condoms made with?

What size are LOLA's condoms?

Where are LOLA's condoms made?

How do I dispose of LOLA's condoms?

What is the shelf life of LOLA's condoms?

How effective are LOLA's ultra thin lubricated condoms?

Condoms

What are the ingredients in LOLA's personal lubricant?

Does LOLA's personal lubricant protect against STIs and pregnancy?

What is the shelf life of LOLA's personal lubricant?

Can I use the personal lubricant if I am pregnant or trying to become pregnant?

How do I use LOLA's personal lubricant?

Is LOLA's personal lubricant edible?

Can I use LOLA's personal lubricant and condoms together?

Is water-based personal lubricant better than silicone-based personal lubricant?

Where is LOLA's lubricant made?

Personal Lubricant

What are some ways to use LOLA’s mini massager (vibrator)?

How do I operate LOLA's mini massager (vibrator)?

What’s included with my LOLA mini massager (vibrator)?

What material is LOLA’s mini massager (vibrator) made with?

Where is LOLA's mini massager (vibrator) made?

Is LOLA’s mini massager (vibrator) waterproof?

Can I use LOLA’s mini massager (vibrator) with your personal lubricant?

How do I charge my LOLA mini massager (vibrator)?

How do I clean my LOLA mini massager (vibrator)?

Will the LOLA mini massager (vibrator) help with sexual dysfunction or pelvic floor therapy?

My purchase receipt from LOLA has a different number than what my FSA was charged. How can we resolve it?Updated 4 hours ago