Shipping

How long does shipping take?

We offer two shipping options on mylola.com: standard and expedited shipping. Want your order even faster? Select LOLA products are now available at Walmart.com and Amazon, and you may be eligible for next-day delivery, based on your zip code. *Pleas

How can I track my order?

Each order has a specific tracking number that will be emailed to you after your order ships. Additionally, when you sign into your LOLA account here, you can scroll to the bottom of the page to view your Order History. Click on the order number you

My tracking information says my order was delivered but I can’t find it. What do I do?

Can I cancel my order that’s processing or in transit?

To ensure your order arrives as quickly as possible LOLA orders begin processing immediately. Once your order has been placed and confirmed, we are unable to cancel, modify or reroute it. We apologize for any inconvenience!. That said, if your order

Where do you ship?

We currently ship to the contiguous United States. Unfortunately, we don't ship to Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands at this time, but our friends at Walmart do!. You can shop select LOLA products at Walmart.com here.

How much does shipping cost?

Standard shipping is free with orders of $35 or more — otherwise, standard shipping is $5 per order. If you need expedited shipping, we offer 3-day shipping for $10. **Please note, orders placed by 7am EST will ship same day. If ordered on a weekend

Can I get my order shipped overnight?

At this time, we are unable to ship orders overnight, but Walmart.com may offer 1-day shipping to your area. You can shop LOLA at Walmart.com here.

Which carriers do you use to ship LOLA orders?

LOLA packages are shipped via DHL eCommerce, then transferred to USPS for the last mile of local delivery. If you place your order with expedited shipping, it will be shipped directly via USPS. Our packaging is very discreet (just plain cardboard and

My order arrived damaged, was returned to you, or arrived and is wrong! What should I do?

Please reach out to us here and we'd be happy to resolve the issue for you.

Do you ship to APO or FPO addresses?

Unfortunately we do not currently ship to APO or FPO addresses. If you're moving abroad, make sure you're signed up for our email list (you can subscribe through the footer of the site) so you can stay looped in on any shipping expansion announcement

I forgot to update my address before my order shipped. What can I do?

Don’t worry, we can still get your LOLA products to you. Just email [email protected] with your new address and we'll get you sorted out.

What does my "Delivery Exception" mean?

We hope that your LOLA order arrives to you as quickly and smoothly as possible, but we understand that shipments sometimes hit road bumps along the way. Rest assured, we will make sure you get the products you ordered!. If you receive an email alert

I just got a request to leave a review, but my order is still in transit!

At LOLA, we love to hear what our customers think of our products. That’s why we send a review request via email about a month after your first purchase, which may have coincided with your subscription renewal. If you have a few minutes to submit a r

I have a question about my Walmart order.

To track the status of your LOLA order from Walmart, or get more information regarding your Walmart.com account, please visit Walmart's Help Center. If you have any questions or concerns regarding your LOLA products, we’re here for you. And if you’re

I pre-ordered a LOLA product. When will it ship?

We’re pleased to now offer pre-orders of select LOLA items before they are available, giving you early access to some of our most requested products. Here’s how it works:

I have a question about my Amazon order.

To track the status of your LOLA order from Amazon, or get more information regarding your Amazon account, please visit Amazon’s Help Center. If you have any questions or concerns regarding your LOLA products, we’re here for you. And if you’re intere