LOLA logo
LOLA logo

All articles

Getting Started

How does my LOLA subscription work?

Easy! First, pick which product(s) you want. Then, choose the product assortment and number of boxes you'd like delivered. Finally, decide how frequently you'd like to receive your box. You can choose from 3 subscription options:. Go with your flow i

If I sign up for a subscription, will it renew automatically?

Yes, your subscription will renew automatically every 4 weeks, 8 weeks, 3 months, or 6 months depending on the frequency you selected during your initial purchase. If you want to modify, change the date of your next order, or cancel your subscription

How frequently will my LOLA subscription come?

With LOLA, your subscription can renew on a 4 week, 8 week, 3 month, or 6 month frequency. We will always send you a reminder email 2 days before your subscription is set to renew, and you can change the date of a shipment at any time, free of charge

Can I place a one time order?

Yes, you can! You can choose to place a one time order or subscribe-to-save when you purchase our tampons, pads, liners, cleansing wipes, condoms, and personal lubricant. Ready to stock up? Check out our Value Packs to purchase a larger order of our

How do I reset my password?

You can reset your password by heading to the account login page here. Then, select "Forgot Password," enter your email address, and a reset link will arrive in your inbox within the next few minutes. Please note, this email may be in your spam or pr

Where can I buy LOLA products?

You can shop our full range of products at mylola.com, where you’ll have the option to build a customizable subscription to fit your needs. You can also purchase fun LOLA extras like our First Period Kit!. Select LOLA products are also available for

Can I try a sample of LOLA products?

We don't offer free samples of any LOLA products at this time. That said, we have a few other great options to get you started:. Purchase any LOLA product a la carte: You no longer have to sign up for a subscription to try LOLA tampons, pads, or line

What's your phone number?

You can reach us at +1 866-232-0970 between 10 AM and 6 PM EST Monday through Friday. If no one from our team is available when you call, feel free to leave a message, and someone will follow up with you shortly!. You can also reach us anytime at hel

How do LOLA prepay options work?

Now, there’s more ways to save when you subscribe to LOLA period products. When placing an order, you can choose from 3 subscription options:. Go with your flow is our standard option. Get period products delivered every 4 or 8 weeks. Pay as you go,

I have a question about my Walmart order.

To track the status of your LOLA order from Walmart, or get more information regarding your Walmart.com account, please visit Walmart's Help Center. If you have any questions or concerns regarding your LOLA products, we’re here for you. And if you’re

I have a question about my Amazon order.

To track the status of your LOLA order from Amazon, or get more information regarding your Amazon account, please visit Amazon’s Help Center. If you have any questions or concerns regarding your LOLA products, we’re here for you. And if you’re intere

Why did I receive a LOLA email when I've unsubscribed?

Our company takes pride in upholding our email practices to the most current email compliances. If you've previously unsubscribed, but have recently received an email, it is likely because it is a transactional email, for example, emails regarding or