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How do I log in to my LOLA account?
Having trouble logging in? Below are a few tips:
How do I reset my password?
You can reset your password by heading to the account login page here. Then, select "Forgot Password," enter your email address, and a reset link will arrive in your inbox within the next few minutes. Please note, this email may be in your spam or pr
How do I cancel my subscription?
Navigate to the subscription you would like to update from “Your next order”, “Upcoming orders”, or the “Manage subscriptions tab” and select ‘manage this bundle’/ ‘manage this subscription’. At the bottom of the page select ‘Cancel subscription’, se
How do I reactivate my LOLA subscription?
First sign into your account here. Navigate to the “Manage subscriptions” tab. Select the “Inactive” tab. From there select which subscription you would like to reactivate. Once selected, press “Reactivate.” Review your upcoming subscription details
Can I cancel my order that’s processing or in transit?
To ensure your order arrives as quickly as possible LOLA orders begin processing immediately. Once your order has been placed and confirmed, we are unable to cancel, modify or reroute it. We apologize for any inconvenience!. That said, if your order
Will I be charged for canceling my subscription?
No! You can cancel your subscription free of charge. Be sure to cancel before 11:59 PM on the day before your next renewal date to avoid being charged for your upcoming order.
How do I edit my tampon/ pads custom absorbency mix?
Navigate to the subscription you would like to update from “Your next order”, “Upcoming orders”, or the “Manage subscriptions tab” and select ‘manage this bundle’/ ‘manage this subscription’. Change your absorbency preference in the absorbency select
How do I swap period products?
Navigate to the subscription you would like to update from “Your next order”, “Upcoming orders”, or the “Manage subscriptions tab” and select ‘manage this bundle’/ ‘manage this subscription’. At the bottom of the page select ‘Change your subscription
How do I update my billing information?
First sign into your account here. Navigate to “Address & payment details”. Next, select “Manage payment methods.” Select “Edit,” next to the payment method listed. From there you can adjust your billing information for that specific payment method o
How do I update my shipping address?
To change your address, sign into your account here. Navigate to Address & payment details tab on the right side of your portal. Select “Edit your details,” enter desired changes, be sure to click “Save changes,” so that your changes are locked in! Y
How do I change my delivery frequency/ payment program?
Navigate to the subscription you would like to update from “Your next order”, “Upcoming orders”, or the “Manage subscriptions tab” and select ‘manage this bundle’/ ‘manage this subscription’. Change your delivery frequency by selecting your new frequ
How do I pause my subscription(s) for 9 months for pregnancy/ postpartum?
Navigate to the subscription you would like to pause from the “Your next order” tab and select the ‘Reschedule’ option at the top of the page. Select ‘delay 9 months’ and ‘Save Changes’. Alternatively, if you would like to apply a pregnancy pause to
How do I add a payment method, update a payment method, or remove a payment method?
First sign into your account here. Navigate to “Address & payment details”. Next, select “Manage payment methods.” Select “Edit,” next to the payment method listed. Edit your payment method as desired. To add a payment method simply select “Add a pay
How do I Reschedule, Skip, or Get my Subscription Sent Now?
First sign into your account here. Below “Your next order,” you can choose “Send now,” “Reschedule,” or “Skip,” on your upcoming subscription. If you are looking for another subscription to manage, on the right side of your portal select “Manage subs
How can I change my account email address?
To change your account email address, you can reach out to us at [email protected]. Please include your old email address, as well as the new email address you'd like to use. Once we have this information, we'll be happy to make the switch for you!
How do I unsubscribe from marketing emails?
We're sorry to see you go! You can unsubscribe by clicking "Unsubscribe" in the footer of any LOLA marketing email. You'll then be guided to a new window, where you'll be asked to confirm. Once you've confirmed that you'd like to unsubscribe, you're
Can I apply a LOLA gift card to my existing subscription?
At this time, LOLA gift cards can only be used to place new orders, and can not be applied to existing subscriptions. However, if you are already subscribed to LOLA, you can always use your gift card to make a one-time purchase!
How do I use a LOLA discount code?
You can apply LOLA discount codes at cart or checkout for both one-time and new subscription purchases. Please note, some codes are product specific, and may not apply to every product on site. If you're a subscriber, you can apply a discount code or
How do I skip my subscription and donate to LOLA’s donation partner?
Navigate to the subscription you would like to Skip to Donate, and select ‘manage this bundle’/ ‘manage this subscription’ and select the button at the top ‘Skip to Donate’ and confirm by selecting ‘Donate this order’. Your subscription will renew on