Subscription Management

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How do I log in to my LOLA account?

Having trouble logging in? Below are a few tips:

How do I reset my password?

You can reset your password by heading to the account login page here. Then, select "Forgot Password," enter your email address, and a reset link will arrive in your inbox within the next few minutes. Please note, this email may be in your spam or pr

How do I make changes to my subscription?

CHANGE SUBSCRIPTION RENEWAL DATETo change the renewal date of all products in your subscription, find the subscription you'd like to update and click “Edit subscription” at the top of the Subscriptions and Orders page. Using the calendar, select the

Can I cancel my order that’s processing or in transit?

To ensure your order arrives as quickly as possible LOLA orders begin processing immediately. Once your order has been placed and confirmed, we are unable to cancel, modify or reroute it. We apologize for any inconvenience!. That said, if your order

How do I cancel my subscription?

To cancel your subscription to an individual product, sign into your account here. Click on the arrow ">" next to the item you'd like to edit, and click “Cancel”. On the individual product's page, click "Cancel subscription" under the product editin

Will I be charged for canceling my subscription?

No! You can cancel your subscription free of charge. Be sure to cancel before 11:59 PM on the day before your next renewal date to avoid being charged for your upcoming order.

How do I update my shipping address?

To change your address, sign into your account here. You'll see your shipping address under your subscription, below the address, click "Edit." Be sure to click "Save," so that your changes are locked in!

I forgot to update my address before my order shipped. What do I do?

Don’t worry, we can still get your LOLA products to you. Please reach out to us here with your new address and we'll get you sorted out.

I'm pregnant. Can I put my subscription on hold?

While we do not have a pregnancy hold option, you can always push back the date of your next renewal. With our calendar feature, you can manually select your next renewal date for your subscription up to three months in the future. To change the date

If I want to pause a subscription renewal, when do I need to pause by?

You can pause your subscription before 12 AM EST on the day your order is set to renew. Additionally, with our calendar feature, you can manually select your next renewal date for your subscription up to three months in the future. You can access thi

If I want to adjust the contents of my order, by when do I need to make changes?

You can modify the contents of your order before 12 AM EST on the day your subscription is set to renew. If you make changes after midnight on your renewal date, your order will have already processed without your changes. If it is past midnight on y

What do I do if I need my LOLA products before my next renewal date?

If you need any (or all!) of your products before your next renewal date, log in to your account here. To change the date for every product in your subscription, click “Edit subscription” at the top of your Subscriptions & Orders page. If you’d like

How do I pause my subscription?

You can pause your subscription for one or two months using our Pause button. To pause, sign into your account here. Select each product in your subscription you’d like to update, in the drop down you'll see a button that says "Pause." Then, choose y

How do I change my next renewal date?

To update the date of your next subscription renewal, log into your account here. Using our calendar feature, you can manually select your next renewal date for your subscription up to three months in the future. To change the date for every product

How do I know if I’ve processed my order?

Using our calendar feature, you can manually renew your subscription products on an as-needed basis! Once you update your next renewal date, your subscription will process at our warehouse on the calendar day that you select, or the next business day

I paused my last order, but now I need products! How do I renew my subscription earlier?

How can I change my account email address?

To change your account email address, you can reach out to us at [email protected]. Please include your old email address, as well as the new email address you'd like to use. Once we have this information, we'll be happy to make the switch for you!

How do I unsubscribe from marketing emails?

We're sorry to see you go! You can unsubscribe by clicking "Unsubscribe" in the footer of any LOLA marketing email. You'll then be guided to a new window, where you'll be asked to confirm. Once you've confirmed that you'd like to unsubscribe, you're

Can I apply a LOLA gift card to my existing subscription?

At this time, LOLA gift cards can only be used to place new orders, and can not be applied to existing subscriptions. However, if you are already subscribed to LOLA, you can always use your gift card to make a one-time purchase!

How do I use a LOLA discount code?

You can apply LOLA discount codes at cart or checkout for both one-time and new subscription purchases. Please note, some codes are product specific, and may not apply to every product on site. If you're a subscriber, you can apply a discount code or