How do I make changes to my subscription?Updated 9 months ago

CHANGE SUBSCRIPTION RENEWAL DATE
To change the renewal date of all products in your subscription, find the subscription you'd like to update and click “Edit subscription” at the top of the Subscriptions and Orders page. Using the calendar, select the date you’d like your subscription to renew and click “Update”.

CANCEL SUBSCRIPTION
If you would like to cancel your entire subscription, click “Edit subscription” at the top of your Subscriptions & Orders page. At the bottom of the popup, click “Cancel”.

CHANGE ASSORTMENT
To change a product's assortment, click on the arrow ">" next to the item you want to edit, then click “Edit product”. Choose a single absorbency or click "Customize my box" and use the (+) and (-) buttons next to each absorbency to edit your configuration. Once you're done editing, click "Save," then click "Update subscription."

CHANGE QUANTITY
To modify the number of boxes of a given product, click on the arrow ">" next to the item you want to edit, then click “Edit product”. Use the quantity dropdown to select the number of boxes you'd like. Once you're done editing, click "Save," then click "Update subscription." Please note, prepay orders automatically include 3 or 6 boxes. If you change the quantity of a prepay order, you are multiplying your box count by 3 or 6.

ADD A PRODUCT
To add a new product to your subscription, click "Add products" under the last product in your subscription and select the product you'd like to add. Choose the configuration, number of boxes, and frequency with which you'd like to receive this product, and click "Add subscription." You're all set!

REMOVE A PRODUCT
To cancel your subscription to an individual product, sign into your account here. Click on the arrow ">" next to the item you'd like to edit, and click “Cancel”. On the individual product's page, click "Cancel subscription" under the product editing feature. This will only remove this specific product from your subscription.